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shipment policies
order & payment information
Standard "FREE" Shipping
Most items normally ship out UPS Ground or motor freight/common carrier within 1-2 business day and will be received within 4-7 business days at no additional charge.*
*Free delivery for larger equipment is door-to-door, inside the first set of doors at the delivery address. Special delivery requirements such as elevators, stairs, uncrating, debris removal, re-delivery, and the like will incur extra charges. Please specify any such needs in the Comments: field during the Billing portion of your checkout and a CFS representative will contact you with further details. Standard shipping is not available for orders shipping to Alaska or Hawaii.
We cannot ship to P.O. boxes or APO addresses.
Expedited Shipping
Next Day Air & 2nd Day Air shipping may be available at an additional cost. If you would like to get a shipping quote prior to purchasing, please feel free to contact us.
Order Tracking
Since most of the items we offer are housed at various warehouses across the country, it is possible that your order may arrive in several shipments. Therefore, order tracking information is not automatically updated on our website. After your order is processed & completed we will send you a status email with shipping details including approximate time in transit.
International Orders
We do not ship items outside of the United States. Shipments to Canada are the only exception to this policy. For orders shipping to Canada, please call for a quote.
Damaged Shipments
If you receive a shipping container that appears damaged, either refuse delivery or note exceptions, in detail, on the delivery receipt or bill of lading. DO NOT DISPOSE OF ANY PACKING MATERIALS, be sure to save all of it. Check for concealed damage, and report any PRODUCT damage to us within 24 hours of receipt. At that time one of our representatives will provide further instructions to resolve the problem.
Returns & Exchanges
All products are covered under our 15-Day Return policy. Should you decide to return your product for any reason within the first 15-days, a full credit will be issued upon the safe return of the item(s), excluding the return shipping cost. You must call for a Return Authorization Number before sending your product back to us. Orders that are returned after this 15-day period or without a Return Authorization Number will be subject to a 20% restocking charge. Please contact CFS at 1-888-237-3221 or by email to arrange for a return.
Contacting Us
We take pride in our reputation for fast customer responses and are dedicated to assuring that every customer is a happy customer. If you have any questions at all, please contact us at our toll-free number, or by e-mail.
PaperFolderPros.com
2315 Meredith Lane, Suite D
Santa Maria, CA 93455
Toll-free: 1-888-237-3221
International / direct: 805-925-9600
Fax: 805-925-1033
General email:
info@paperfolderpros.com
Sales email:
sales@paperfolderpros.com
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